Returns Policy

Effective October 2026 · Yaadbay Jamaica

Overview

Yaadbay is a peer-to-peer marketplace. Returns are handled between buyer and seller, with Yaadbay facilitating dispute resolution when needed. Return eligibility depends on the item category, condition on arrival, and whether the issue was disclosed before sale.

7-day return window. You have up to 7 days after confirmed delivery to request a return for eligible items. After 7 days, all sales are considered final.

Items Eligible for Return

Returns are accepted in the following situations:

  • Item arrived significantly different from the listing description
  • Item is damaged, broken, or non-functional on arrival
  • Wrong item was shipped
  • Item is counterfeit or misrepresented
  • Condition was materially worse than described (e.g. listed as "like new" but arrived heavily worn)

Buyer's remorse is not grounds for a return.If you simply changed your mind, the return is at the seller's discretion.

Items NOT Eligible for Return

  • Items sold "as-is" where the condition was clearly disclosed
  • Digital goods or services
  • Custom-made or personalised items
  • Items damaged by the buyer after delivery
  • Items where the return request is made after the 7-day window

Farmers Market — Fresh Produce

⚠️ No Returns on Perishable Items

All fresh produce, meats, seafood, dairy, eggs, and any other perishable goods sold through the Farmers Market section cannot be returned or refunded once delivered. Due to the nature of fresh food items, Yaadbay cannot accept returns on these products.

🌱 Ground Provisions — Cleanliness Requirement

All ground provisions (yam, dasheen, coco, sweet potato, cassava, etc.) must be washed and cleaned properly and must not have any excess dirt or mud before being handed to the courier. Items presented in an unclean condition may be refused for collection by the courier.

Farmers and food sellers are responsible for ensuring items are fresh, correctly described, and properly packaged at the time of handover to the courier. If an item arrives visibly spoiled or entirely different from what was ordered, a dispute may be raised within 24 hours of delivery with photographic evidence. Disputes filed after 24 hours for perishable items will not be accepted.

The following Farmers Market categories are non-returnable:

Fruits
Vegetables
Root Crops
Herbs & Spices
Livestock & Poultry
Dairy & Eggs
Seafood & Fish
Processed & Packaged Foods
Seedlings & Plants

Seedlings & Plants: These are living organisms and their condition after delivery depends on care. They are non-returnable unless the wrong plant variety was sent.

Auctions & Live Shows

All auction sales are final at the point of winning bid. Your card is charged immediately when the auction closes and you are declared the winner. Returns are only accepted if the item arrives materially different from the listing (see “Items Eligible for Return” above).

Live auction winners are determined in real time. The charge to your saved payment method is automatic at the moment the auction closes. Ensure your card details are up to date before joining a live auction.

How to Request a Return

  1. 1Go to your Dashboard → Purchases and click on the order.
  2. 2Tap "Request a Return" (available within 7 days of delivery for eligible items).
  3. 3Describe the issue and attach photos showing the problem.
  4. 4The seller has 48 hours to approve or reject the return.
  5. 5If the seller rejects and you disagree, open a dispute and Yaadbay will review.
  6. 6Approved returns: ship the item back using Knutsford or Doorway Express. Your refund is processed within 3–5 business days of the seller confirming receipt.

Still need help? Contact Yaadbay Support. Disputes must be opened within 48 hours of delivery for most items, or within 24 hours for fresh produce.